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Fault Logging Procedures

The City of Johannesburg relies on its residents to log service delivery failures so that it may have the opportunity to attend to them. If issues are not logged on the City’s service delivery systems, the entities are likely unaware of the breakdowns and until you report such, the breakdowns may remain unresolved.

As active citizens that live, work and play in the City of Johannesburg you need to get involved and become ACTIVE CITIZENS.

The Councillors in the City of Johannesburg serve as the interface between the citizens they represent and the municipal officials. The councillor’s job is not just to serve as the voice of the people, for the expression of their community needs, but also to act as a watchdog and ensure the municipality implements policies.

It is therefore important to log your issues for them to be adequately addressed. If these issues are not addressed after a reasonable length of time please bring this to the attention of your local Ward Councillor with all details including reference numbers and dates logged.

Look & Log

Where, in the opinion of the Council, it is impracticable for storm water to be drained from higher lying erven direct to a road, the owner of the lower lying erf shall be obliged to accept and/or permit the passage over the erf of such storm water: Provided that the owners of any higher lying erven, the storm water from which is discharged over any lower lying erf, shall be liable to pay a proportionate share of the cost of any pipe line or drain which the owner of such lower lying erf may find necessary to lay or construct for the purpose of conducting the water so discharged over the erf.

Fault Reporting Procedure to Ombudsman

Information on lodging a complaint to the office of the Ombudsman

Complaints form to be completed & sent to the Ombudsman